Posted: November 20th, 2022

United States Senate Sergeant at Arms Technology Services

United States Senate Sergeant at Arms Technology Services
Customer Satisfaction Survey

Hello, this is __evans___peterson _______________________. I am calling you today to ask for your Helpance in completing a satisfaction survey.

The Sergeant at Arms’ Technology Organization is committed to providing quality products and services. Our goal is to provide you modern tools, products, and solutions that insure you are able to do your jobs efficiently and effectively. Greg Hanson, Helpant Sergeant at Arms and Chief Information Officer, would like your input on how well we are accomplishing our goal. He will use your responses to improve our business practices and to insure we provide you the best service and support possible. We will also check with you again next year to ensure we are providing continuous quality improvement.

Is this a good time for us to talk?yes

1. Yes Continue
2. No, call later Set Appointment
3. Refused Thank You

United States Senate Sergeant at Arms Technology Services
Customer Satisfaction Survey

Office Name ___________________new York pharmaceutical_____________________________

Person Interviewed __________James Milner_________________________________

Title _____________customer satisfaction survey________________ Interviewer ________________

For the following questions please use a 10 point scale where “10” means very satisfied and “1” means very dissatisfied:

1. How satisfied are you with the SAA Technology Organization’s overall performance?

1=============================7=============== 10
Very Dissatisfied Very Satisfied

2. How satisfied are you with the quality of services and solutions provided by the SAA Technology Organization?

1==============4============================== 10
Very Dissatisfied Very Satisfied

3. How satisfied are you with the ease of obtaining services from the SAA Technology Organization?

1================5============================ 10
Very Dissatisfied Very Satisfied

4. How satisfied are you with the SAA Technology Organization as a supplier of modern technologies?

1=======2===================================== 10
Very Dissatisfied Very Satisfied

5. How satisfied are you with the SAA’s technical initiatives?

1============================================ 10
Very Dissatisfied Very Satisfied

Red Alerts
IF Response to the question above < “5” THEN ASK

Would you care to comment on why you are less satisfied with the SAA’s technical initiatives, and what we can do to improve this service?

Record all Comments Verbatim Below
Some of the apps products released by the SAA’S are not satisfying.
SAA’S should ensure release of personalized applications to fit the way they work .This would be ensured by building apps with a single code base which enables the customers to easily customize them with tools that work on the applications layer .furthermore, this will put some surety to customers that their customization won’t be lost when the app is updated ..

6. How satisfied are you with the attitude exhibited by SAA Technology Organization people toward their customers?

1===============4============================= 10
Very Dissatisfied Very Satisfied

Red Alerts
IF Response to the question above < “5” THEN ASK

Would you care to comment on why you are less satisfied with attitudes exhibited by SAA personnel toward their customers and what they can do to improve?

Record all Comments Verbatim Below
They are less satisfying in terms of how they handle the customers , according to my thinking some of the people in SAA seems not to be familiar with their work .In relation to this SAA should employ people who are more of a leader and understands that SAA’S requires new ways of thinking about business and should visualize a customer relationship as an ongoing service opportunities not as a time transaction.
7. How satisfied are you with the skill, knowledge, and technical expertise of the Senate’s support vendors? This includes the Helpdesk, Installation Teams, Systems Consultants, and break/fix technicians.

1============4================================ 10
Very Dissatisfied Very Satisfied

Red Alerts
IF Response to the question above < “5” THEN ASK

Could you please comment on why you are less satisfied with skills, knowledge, and technical expertise of the Senate’s support vendors and how they can improve?

Record all Comments Verbatim Belothe he
The helpdesk and system consultants are more satisfying compared to installation teams plus break and fix technicians who seems to be less knowing on how to handle their work .The key will be finding people with the right kind of experience and structuring the company both internally and externally. The company should hire employees with long time perspectives to go with SAA’s long time aspiration.

8. How satisfied are you with the SAA Technology Organization’s ability to deliver solutions and/or services within the promised time frame?

1==========3================================== 10
Very Dissatisfied Very Satisfied

Red Alerts
IF Response to the question above < “5” THEN ASK

Could you please comment on why you are less satisfied with the SAA Technology Organization’s ability to deliver solutions and/or services on time and what we could do to improve?

Record all Comments Verbatim Below
SAA’S mode of delivery is sometimes slow and not up to time against what they have promised. Due to this SAA’S should come up with coordinated method between the company technology team, operation team , logistic and warehousing teams logistic partners and also its counter platform .This will enable timely communication and hence faster and timely delivery of products.

Please indicate your impressions of the SAA Technology Organization each of the following attributes:

9. They are proactive in suggesting new technologies.

1======================5====================== 10
Strongly Disagree Strongly Agree

10. They are responsive when product or service problems occur.

1===========================6================= 10
Strongly Disagree Strongly Agree

11. They are successful at getting it right the first time.

1==============================7============== 10
Strongly Disagree Strongly Agree

12. They have a positive effect on your ability to do your job.

1=====================5======================= 10
Strongly Disagree Strongly Agree

I’d like to end this survey with a few questions about your general impressions of the SAA Technology Organization:

13. Please tell me when you think of the SAA Technology Organization, what specific images come to mind?

14. Of all the topics we’ve discussed, what is the most significant thing the SAA
Technology Organization can do to better serve you?

Record Answer Here Verbatim
Thinking of SAA’S make me realize of all the significant changes that have occurred in most industries and all sizes businesses .SAA’S have made it possible for new business models that requires not just new technologies but also new approaches altogether .to me the benefits are so obvious and compelling.
On the other hand there are basic significant things SAA technology need to look upon .Of this they includes selling of your services not your products ,this would include delivery , support and ongoing maintenance .this approach will impact on how I will interact with the whole SAA’S team during ,before and after sale and will help me raising my complains and hence maintain my loyalty.

Thank you very much for your time and your responses.

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