Posted: August 14th, 2022

Royal Bank of Scotland IT failure

Royal Bank of Scotland IT failure
Instructions: When the question says list do NOT start with a paragraph start with a vertical bullet list. The answer should be specific to the mini-case situation described. You will be evaluated on your ability to clearly communicate the concept. Ans should have a definite information system bias ( Research book principal of management systems Mc Graw Hill) Required Chapter, Page#. There are three questions on the paper part A, part B, and Part C

Royal Bank of Scotland IT failure
Part 1: A
Q1. Basic structure methodology design system (SSADM)
The SSADM entails the standards for systems analysis and application designs used in businesses, educational operations, and consultation services. In the development of a point of sale system agile model would be the most appropriate to enhance the establishment of SSADM. The agile model enhances the development of ongoing release cycles, with each adding incremental changes from previous development. This approach ensures projects are consistently developed until they attain the desired and set goals.
System development steps
The development of the system is done in stages to ensure that high chances of success are realized. Fist, the establishment of the POS system and the model to be adopted needs to be established by conducting a feasibility study and investigating the current environment. The study enhances the establishment of benefits and advantages associated with the system. Consequently, the business and developers settle for the business’s systems options to be used. The right busi8neses system s=ensures that the organizational operations and processes are run effectively together with other systems. Furthermore, the businesses establish the required requirements for the successful implementation of system development. This approach ensures that barriers and challenges are eliminated in system development. Moreover, the technical system option is chosen to ensure that the developed system is not in conflict with other systems. Lastly, logical designs and physical designs are created to ensure that the system runs effectively to meet the needs of the businesses.
Q2. Timecard system development
The iterative model is the appropriate model to be adopted in the development of the Timecard system.
The iterative approach takes a cautious approach to the development of the system. First, the system is developed with no full known requirements. The requirements are established in the course of developing the system. Consequently, the teams implement the set of software requirements based on the needs of the project. This approach ensures that only the resources needed are adopted in developing the system. Furthermore, the software requirements and development are tested regularly form time to time to ensure that the teams are on the course. Additionally, the system is evaluated and pinpointed to enhance further development by adopting new requirements. This approach and processes ensure that the system is consistently developed.
Part 1: B7
Q1.
The Supercomputer platform enhances the performing of the highest operational rates. They are used in climate research institutions or quantum mechanics industries.
Mainframe computers are used for large information processing. They are used in financial transaction industries, Census firms, or industry and consumer statistics operations.
The midrange computers consist of medium-sized computer systems for storage, processing power, and other operations linked to the network. They are used in industries such as IBM power systems, scientific research companies, and Businesses.
Personal computers are for different purposes. The personal computers are used in Educational institutions, Offices operations, or Health Institutions.
Q2 and Q3
Q3 Define Scalability and tell how each level of the computer is scalable (high, Low)

ISSUE SUPER MAINFRAME MIDRANGE PC
# of user——————————————————————————————————
Complexity———————— High————High————————-Low————–Low——————-
Range of costs———————-High————-High———————–High————–Low——————
Identify at least 2 operating system for each platform
Supercomputer (Linux and Windows), Mainframe computer (z/OS and z/VM) Midrange (UNIX and AIX) and PC (Windows and Ubuntu)
——————————————————————————————————————–
Part 1: C
Q1. Equipment to keep in store
Ticket/Helpdesk software to enable customer care operators to track customer deals requires and issues.
Call center software to enable customer care in managing multiple communication channels such as social media, phone, or email.
Live chat software to enhance immediate customer information and support.
Social service tools to enhance communication with multiple groups.
Self-service tools to ensure that the customer can attend to their needs without necessarily involving the organizations.
Q2. Changes in headquarters
Digital forms such as payment should be made from headquarters to be distributed in different sites to enhance the operations.
Enhance remote operations to ensure that workers can work for the headquarters from different sites.
Adopt scheduling software to ensure that work is appropriated to workers from the headquarters to the stores.
Live chats and conferencing to ensure that meetings and communication can be directly made from the headquarters to the stores.
Adoption of card readers to enhance information security in different virtual operation between the headquarters and the stores

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