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Posted: July 14th, 2022
NURS 61: STRATEGIC PLANNING IN HEALTH CARE
How does a group gauge whether the strategic changes they
implement are creating sound business results?
The effective use of a balanced scorecard can facilitate alignment
between strategic initiatives and day-to-day operations. The
balanced scorecard may serve as a valuable tool for monitoring
progress and assessing the outcomes of a strategic plan and
provide a practical means of communication.
In this Discussion, you examine the use of a balanced scorecard to
measure performance related to finances, customer/client
satisfaction, internal processes, and learning and growth.
To prepare:
Review the information in the Learning Resources, including this
week’s media presentation, focusing on the development of
performance metrics for a strategic plan. See Figure 8-6: Design
your Balanced Scorecard in the Sare and Ogilvie course text.
With your Course Project in mind, think about how you would
develop a balanced scorecard to measure performance, including
the processes you would use to gather appropriate data.
Consider how the use of a balanced scorecard reflects the
importance of being able to evaluate progress, assess the impact
of planned change on performance, and determine if the costs
are justified in terms of the outcomes.
NURS 61: STRATEGIC PLANNING IN HEALTH CARE
Post an explanation of your plan for creating a balanced scorecard
as part of your Course Project, including the processes you would
use to gather data to measure performance. Explain how the use
of this balanced scorecard would enable you to evaluate
progress, assess the impact of your proposed change, and
determine if the costs are justified in terms of the outcomes.
Read a selection of your colleagues’ responses. (I will send the
peer responses on the handshake private message) As part of the Course Project, you are required to post an explanation of your strategy to create a balanced scorecard. This explanation should include the techniques you would use to obtain data in order to evaluate performance. Describe how the utilization of this balanced scorecard would make it possible for you to evaluate progress, evaluate the impact of your suggested change, and determine whether or not the costs are justified in terms of the outcomes.
Take some time to read some of the replies provided by your coworkers. (I will provide the peer responses to you in a private message through the handshake)
Respond to at least two of your colleagues on two different days
by offering suggestions for further developing their balanced
scorecards. Ask questions to peer responses at the end of every
response. Cite your responses.
Required Readings
Sare, M. V., & Ogilvie, L. (2010). Strategic planning for nurses:
Change management in health care. Sudbury, MA: Jones and
Bartlett.
Chapter 8, “Overview of Strategic Planning Theories: Strategic
Planning Architecture” (pp. 147–166)
Fields, S. A., & Cohen, D. (2011). Performance enhancement using a
balanced scorecard in a patient-centered medical home. Family
Medicine, 43(10), 735–739.
Copyright 2011 by Society of Teachers of Family Medicine.
Reprinted by permission of Society of Teachers of Family Medicine
via the Copyright Clearance Center.
The authors discuss using a balanced scorecard for quality
improvement in patient-centered medical homes.
Groene, O., Brandt, E., Schmidt, W., & Moeller, J. (Aug 2009). The
balanced scorecard of acute settings: Development process,
definition of 20 strategic objectives and
implementation.International Journal for Quality in Health Care,
21(4), 259–271.
Copyright 2009 by Oxford University Press – Journals. Reprinted
by permission of Oxford University Press – Journals via the
Copyright Clearance Center.
In this article, the authors discuss the use of a balanced scorecard
as a tool for strategic planning in hospitals. The article includes an
example of a strategy map, timeline, and balanced scorecard.
Jeffs, L., Merkley, J., Richardson, S., Eli, J., & McAllister, M. (2011).
Using a nursing balanced scorecard approach to measure and
optimize nursing performance. Nursing Leadership, 24(1), 47–58.
Copyright 2011 by Longwoods Publishing Corporation. Reprinted
by permission of Longwoods Publishing Corporation via the
Copyright Clearance Center.
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