Posted: February 1st, 2024

Variations to human resources service delivery

Variations to human resources service delivery

You have implemented the service delivery strategies based on the case study in Assessment 1.

Client feedback after six months revealed the following.

· Management are unhappy with the recruitment process. They claim it is slow and time consuming.

· The recruitment service provider has indicated that delays in making job offers results in candidates obtaining positions with other companies.

· Interviews are taking up to two hours to complete.

· The performance management program is perceived as time consuming and not consistent with measuring an individual’s contribution to organisational objectives.

· The service managers are concerned they are not able to attract the best big truck mechanics due to the inflexibility around salary and job benefits.

· Clients feel that the human resources team are more ‘paper’ driven than ‘people’ driven.

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