Posted: March 1st, 2023

Devry BSOP326 midterm exam 2014

Question 1. Question
: (TCO 6) The goals of
leadership for quality include improving:

Student Answer: people
processes
products
all of the above
Instructor Explanation: Ch. 9, p. 127

Points Received: 5 of 5
Comments:

Question 2. Question
: (TCO 6) Which of the following
is an important step in executing a strategy?

Student Answer: Communicate
Build Capabilities
Identify advocates and resisters
All of the above
Instructor Explanation: Ch. 3, p. 47

Points Received: 5 of 5
Comments:

Question 3. Question
: (TCO 3) The entity created
under Public Law 100-107 is:

Student Answer: Deming Prize
American Society for Quality Control Award
Malcolm Baldrige National Quality Award
ISO 9000 certification program
Instructor Explanation: Lecture

Points Received: 5 of 5
Comments:

Question 4. Question
: (TCO 3) All of the following
are true regarding ISO 9000 series, except _____.

Student Answer: ISO-certified organizations are assured of
providing superior product quality
the requirements provide a structure for a
basic quality assurance system
the standards describe processes affecting
quality
individual sites, not entire companies, must
achieve registration individually
Instructor Explanation: Ch. 14

Points Received: 0 of 5
Comments:

Question 5. Question
: (TCO 1) Conformance to
specifications applies to which type of quality?

Student Answer: User-based
Product-based
Manufacturing-based
Value-based
Instructor Explanation: Week 1 Lecture

Points Received: 0 of 5
Comments:

Question 6. Question
: (TCO 1) Which of the following
was the top priority of U.S. manufacturing in the time period immediately
following World War II?

Student Answer: Quality

Cost reduction
Continuous improvement
Just-in-time manufacturing
Instructor Explanation: Ch. 2, p. 23

Points Received: 0 of 5
Comments:

Question 7. Question
: (TCO 1) Which of the following
is most appropriate in describing the quality efforts used in the early 20th
century?

Student Answer: Defect prevention
was emphasized
Quality circles were extensively used
Use of inspection was widespread
Quality was every worker’s responsibility
Instructor Explanation: Week 1 Lecture

Points Received: 0 of 5
Comments:

Question 8. Question
: (TCO 2) Which of the following
is not true?

Student Answer: Output of
services is generally less tangible compared to a manufactured product.
Quality is more easily measured in
manufacturing than in service operations.
The timing of product manufacturing is more
important than on-time service delivery.
Services are generally more labor intensive
than manufacturing processes.
Instructor Explanation: Lecture

Points Received: 5 of 5
Comments:

Question 9. Question
: (TCO 2) Which of the following
are considered to be two critical components of quality systems in service
industries?

Student Answer: Information
systems and technical standards
Employees and information systems
Production equipment and employees
Employees and inspection processes
Instructor Explanation: Lecture, The Systems Perspective

Points Received: 5 of 5
Comments:

Question 10. Question
: (TCO 2) A key element of total
quality is:

Student Answer: obsession with quality
worker healthcare
legal services
inventory management
Instructor Explanation: Ch. 1, p. 8

Points Received: 0 of 5
Comments:

Question 11. Question
: (TCO 2) Systems thinking
_____.

Student Answer: has yet to be
viewed as an important aspect in the managing of quality
has been determined to be an unimportant
aspect in the managing of quality
is viewed as an important aspect in the
managing of quality
is a controversial topic among
quality-management professionals
Instructor Explanation: Lecture, The Systems Perspective

Points Received: 5 of 5
Comments:

Question 12. Question
: (TCO 3) The Malcolm Baldrige
National Quality Award serves several purposes, except _____.

Student Answer: to help improve
organizational performance practices

to facilitate communication and sharing of
best practices

for guiding organizational planning and
opportunities for learning
to encourage the use of quantitative analysis
to improve quality
Instructor Explanation: Lecture, Malcolm Baldrige Award

Points Received: 5 of 5
Comments:

Question 13. Question
: (TCO 5) Crosby’s “quality
vaccine” consists of _____.

Student Answer: Reliability,
Education, and Implementation
Determination, Education and Implementation
Determination, Competence, and Implementation
None of the above
Instructor Explanation: Ch. 1, p. 14

Points Received: 5 of 5
Comments:

Question 14. Question
: (TCO 5) Which of the following
is not true about the American Customer Satisfaction Index?

Student Answer: It is too ambiguous to be measured
It can be improved by knowing a customer’s
operations
It can be improved by determining what
attributes of a product or service are important to your customer

Resources must be applied where they will do
the most to improve it
Instructor Explanation: Ch. 7, pp. 100-104

Points Received: 0 of 5
Comments:

Question 15. Question
: (TCO 7) Which of the following
is not considered a hard measure of the effectiveness of human-resource
management?

Student Answer: Fear
Loss of control
Both of the above
None of the above
Instructor Explanation: Ch. 6, p. 88

Points Received: 0 of 5
Comments:

Question 16. Question
: (TCO 4) Which of the following
is true regarding inspection under the Deming philosophy?

Student Answer: Inspection
encourages quality production.
Inspection can be used to assure quality.
should not be dependent upon to improve
quality
Inspection adds value to the product.
Instructor Explanation: Ch. 1, p. 12

Points Received: 5 of 5
Comments:

Question 17. Question
: (TCO 4) Which of the following
is a reason for Deming’s position that slogans should be eliminated?

Student Answer: Often seen as putting down the workforce
Slogans benefit customers more than workers.
Not all workers can read the slogans.
Slogans are costly to maintain and to
periodically update.
Instructor Explanation: EP 1

Points Received: 5 of 5
Comments:

Question 18. Question
: (TCO 8) A distinguishing
feature of quality circles is that

Student Answer: Quality circles
are subcommittees of problem-solving teams.
Quality circles work on pre-chosen problems.
Quality circles do not meet regularly.
are voluntary
Instructor Explanation: Ch. 10, p. 149

Points Received: 5 of 5
Comments:

1. Question : (TCO 4) Explain the term “cost of poor quality”.

Question 2. Question
: (TCO 1) Explain the difference
between quality management practices prio to the 1900 with quality management
practices in the 1990’s.

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