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Posted: December 27th, 2022

MBA502 Emotional Intelligence, Cultural Intelligence and Diversity

Subject Code: MBA502
Subject Name: Emotional Intelligence, Cultural Intelligence and Diversity
Assessment Title: Emotional Intelligence Self-Reflective Essay
Emotional intelligence (EI) is the ability to recognize and understand one’s own emotions and the emotions of others, and to use this awareness to manage one’s own behavior and relationships effectively. It is composed of four key skills: self-awareness, self-regulation, motivation, and social skills.

Cultural intelligence (CQ) is the ability to understand and adapt to cultural differences and to communicate effectively across cultures. It is composed of four key components: cognitive, physical, emotional, and behavioral.

Diversity refers to the differences among people in a group or organization, such as differences in race, ethnicity, gender, age, religion, sexual orientation, ability, and background.

Emotional intelligence, cultural intelligence, and diversity are all important for success in today’s globalized world, as they allow individuals and organizations to better understand and work with people from different cultures and backgrounds.

Emotional intelligence and cultural intelligence can help individuals and organizations to build strong, effective relationships, and to communicate and collaborate more effectively. They can also help to create a positive, inclusive culture that values diversity and promotes the well-being of all members.

On the other hand, a lack of emotional intelligence and cultural intelligence can lead to misunderstandings, conflicts, and reduced productivity and effectiveness. A lack of diversity can also limit an organization’s ability to understand and serve its customers and stakeholders, and can lead to missed opportunities and a lack of innovation.
Assessment Type: Reflective Essay
Word Count: 1500 Words (+/-10%)
Weighting: 30%
Total Marks: 30
Submission: MyKBS (Turnitin)
Due Date: Tuesday 11.55pm Week 5
Your Task
Using the first two of Daniel Goleman’s (2020) Emotional Intelligence (EI) domains of selfawareness and self-management, students are to write an EI Self-Reflective Essay. Students
are to use a variety of EI development tools and strategies provided during classes (Weeks 1-4)
to assist in their reflections.
Assessment Description
In Weeks 1-5, students studied Daniel Goleman’s (1985, 2020) four (4) components of
Emotional Intelligence (EI): Self-Awareness, Self-Management, Social-Awareness and
Relationship Awareness. In this EI Self-Reflective Essay students will demonstrate how what
they have learned in the first four weeks of the trimester has improved their understanding of
EI, in particular their levels of self-awareness and skills in self-management (Weeks 1-4).
Students are to refer to the outcomes of the psychometric test (link below) and at least one
other of the EI tools (e.g., mindfulness and journaling) to demonstrate their increased
knowledge and understanding. Finally, students are to reflect on any implications of their
increased EI in their future career as a professional.
• Psychometric EI test link – Emotional Intelligence Test – Global Leadership Foundation

LO1: Analyse the key features of emotional intelligence and cultural intelligence, as well as
one’s own strengths and weaknesses in relation to EI / CI.
LO2: Apply the concepts of emotional and cultural intelligence to the modern workplace,
and the implications for leadership, teams and for transforming organisational
DocPuamgeen2t classification: Kaplan Business School Assessment Outline
Assessment Instructions
Students should follow the essay format as identified below:
➢ Introduction (150 words)
➢ Evidence of the growth of Self-Awareness (400 words)
➢ Evidence of the growth of Self-Management (400 words)
➢ Implications for your future career (400 words)
➢ Conclusion (150 words)
➢ Reference List (using the Kaplan Harvard Referencing Style throughout your essay and
the reference list at the end)
➢ References:
o Your Goleman references
o 2 or more academic references
o 1 or more business references, such as business articles, news items, and/or
comparison websites.
DocPuamgeen3t classification: Kaplan Business School Assessment Outline
Important Study Information
Academic Integrity Policy
KBS values academic integrity. All students must understand the meaning and consequences
of cheating, plagiarism and other academic offences under the Academic Integrity and Conduct
What is academic integrity and misconduct?
What are the penalties for academic misconduct?
What are the late penalties?
How can I appeal my grade?
Click here for answers to these questions:
Word Limits for Written Assessments
Submissions that exceed the word limit by more than 10% will cease to be marked from the point
at which that limit is exceeded.
Study Assistance
Students may seek study assistance from their local Academic Learning Advisor or refer to the
resources on the MyKBS Academic Success Centre page. Click here for this information.
DocPuamgeen4t classification: Kaplan Business School Assessment Outline
Assessment Marking Guide

Criterion High Distinction
(85-100) Distinction
(75-85) Credit
(65-74 Pass
(50-64) Fail
and Conclusions
(6 Marks) The introduction uses an
advanced level of
signposting language,
succinct grammar,
descriptive language,
paragraph organisation,
and links to theories to
enable the reader to be
both informed about what is
to come and interested in
reading more. This level of
writing causes no
comprehension strain on
the reader due to having no
errors and including all of
the above components.
The introduction provides a
compelling and focused
overview of the report. The
reader is provided with a
clear sense of what is to
come in the paper and is
actively engaged.
The conclusion
demonstrates the above,
but also demonstrates
advanced summarising
skills to provide the reader
with a logical and
informative conclusion. The essay includes most of
the HD standard’s
requirements, with only a few
achievable components
missing, causing minimal
negative impact on the
reader. The reader has been
mostly informed and
interested in the essay’s
introduction and conclusion. The essay includes many of the
HD standard’s requirements,
but is missing a few achievable

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