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Posted: December 3rd, 2022
Process Improvement Benchmarking
Process Improvement Benchmarking
Problem Solving
You have been assigned by management to conduct internal benchmarking to understand defects, costs, and quality issues between elements of the company value chain. Further, you have been asked to conduct surveys to evaluate process maturity and competence between functional groups within the organization. Your data collection effort has resulted in the following Process Improvement Benchmarking Spreadsheet (XLSX), [FIND IT ATTACHED].
Your assignment is to analyze the collected benchmarking data and answer the following. (Note: It is expected that statistical analysis will be conducted rather than a cursory examination of the data).
1. What conclusions may be drawn regarding the number of observed defects per month in each department? Does any department stand out in terms of best and worst performance?
2. Answer the same question for the waste category defects per month.
3. What conclusions may be drawn regarding the relative level of process maturity between departments?
4. Which departments stand out in terms of the core competence categories measured by the survey?
5. Briefly describe any conclusions arrived at regarding inventory costs and the ongoing issues with custom orders and material shortages.
Prepare a report on your benchmarking activity including the results of your analysis. Your report should be a minimum of five pages and make liberal use of tables, charts, and graphs supporting your analysis. Submit your document as well as your spreadsheet for review and grading.
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