Do My Assignment!

Are coursework assignment or deadlines stressing you?

We can assist you, we solve problems, answer questions and write papers for top grades

Check our clients testimonials and rest assured you’ll get a high quality, plagiarism-free paper, 100% according to your instructions and deadline!

Special offer! Get 20-30% discount on all orders - Check Coupons Section

Posted: November 12th, 2022

Topic – BSBCUS201 DELIVER A CUSTOMER SERVICE

Topic – BSBCUS201 DELIVER A CUSTOMER SERVICE
Due date – 12 October 22
Reference style – simple copy link and paste I need reference after every question like this –

Total words -750
Q -1. Explain why organisational policies and procedures relating to customer service are important?
List 3 relevant policies and/or procedures (50-100 words)
Q-2. Explain how you would use appropriate interpersonal skills to facilitate accurate and relevant exchange of information with customers.
Q-3. How would you maintain sensitivity to customer’s specific needs, cultural, family, individual differences and priority of the service? Provide 2 reasons why it is important to maintain sensitivity to customers specific needs.
Q-4. Provide three examples of product and service information in different formats that provide customer information or advice.
Q- 5. Customer feedback is important in any business. Design a feedback sheet that could be used to record and document customer feedback.
Section 2 Overview

Students must respond to all points in the project to be considered competent in this unit. Answers must be comprehensive and detailed, demonstrate appropriate research procedures, and be backed up with appropriate references.
Read through these two scenarios and respond to the questions that follow.

Scenario 1

Mrs Smith purchased a computer printer. The printer operated effectively and efficiently for three months and one day. She is a regular customer and quite angry as she had purchased this model on the technical advice given and wishes to lodge a formal complaint.

Scenario 2

Mr Jones purchased a series of textbooks and required them to be delivered to this office before the end of the month. You were able to organise delivery before the end of the week. He has called in to compliment you and your organisation on the service provided.
Q-1 What are the customer’s needs (both met and unmet) in each scenario? Explain how you determined their needs?
Q-2. Provide a detailed account of how you would handle each situation/scenario. Include information regarding policies and procedures as a representative of your organisation.
Q-3. What can you do to prevent the situation from happening again in scenario one?
Q-4 Watch the following clip and outline the procedure for customer complaints and refer to any organisational policies, procedures or documents.
https://youtu.be/T20hV4ynU7o upset customer – handling issue

Q-5 Explain what you can do with customer feedback and how it can benefit an organisation.

Check Price Discount

Tags: , , , , , , , , , , , , , , , , , , , , ,

Order for this Paper or Similar Assignment Help

Fill a form in 3 easy steps - less than 5 mins.

Why Seek Custom Writing Services

Every Student Wants Quality and That’s What We Deliver

Graduate Essay Writers

Only the finest writers are selected to be a part of our team, with each possessing specialized knowledge in specific subjects and a background in academic writing..

Affordable Prices

We balance affordability with exceptional writing standards by offering student-friendly prices that are competitive and reasonable compared to other writing services.

100% Plagiarism-Free

We write all our papers from scratch thus 0% similarity index. We scan every final draft before submitting it to a customer.

How it works

When you opt to place an order with Write my Assignment, here is what happens:

Fill the Order Form

You will complete our order form, filling in all of the fields and giving us as much instructions detail as possible.

Assignment of Writer

We assess your order and pair it with a custom writer who possesses the specific qualifications for that subject. They then start the research/write from scratch.

Order in Progress and Delivery

You and the assigned writer have direct communication throughout the process. Upon receiving the final draft, you can either approve it or request revisions.

Giving us Feedback (and other options)

We seek to understand your experience. You can also peruse testimonials from other clients. From several options, you can select your preferred writer.

Expert paper writers are just a few clicks away

Place an order in 3 easy steps. Takes less than 5 mins.

Calculate the price of your order

You will get a personal manager and a discount.
We'll send you the first draft for approval by at
Total price:
$0.00