Posted: October 24th, 2022

BUS304 Business Communication

BUS304 Business Communication

Unit 1
Class Subject Welcome and Ideas of
Interpersonal Communication
1
In at present’s enterprise setting, workers are
anticipated to have wonderful written and oral
communication expertise.
On the conclusion of this course, you should have the
expertise and data obligatory that can Help you write
and converse successfully, in addition to use non-verbal
communication to construct and keep profitable
enterprise relationships.
This course is taught from a Christian perspective,
in addition to a secular perspective.
2
Welcome to Business Communication
 Introduction
 Class Matters
 Class Aims
 Lecture
three
Format for Unit Classes
 Class lectures
 Listening to and seeing
 Textbook
 Studying
 Particular person homework
 Analyzing
 Dialogue discussion board
 Making use of and
inspecting
 Finishing all
parts may be very
necessary to
accomplish the
goals of the
course.
four
Studying Instruments
 Traits
 On-line learners should
be extremely self motivated.
 On-line learners should
have excessive duty
for assignments and
discussions.
 Info
 On-line studying shouldn’t be
simpler than conventional
classroom studying.
 Learners should meet
deadlines.
 It’s simple to suppose we’re
nameless as a result of
there’s no face time.
5
On-line Studying
 Course Web page
 Actions
 Particular person homework
 Dialogue discussion board
 Weekly discussions
 Media
 Module
 Handouts & hyperlinks
 Class lectures
 Schedule
 Be attentive to
deadlines.
 The week (unit) begins
on Monday and ends
on Saturday.
 Observe Sabbath
 Handle your time
6
Suggestions for Success
 Talk
 Ask questions
 Take part
 Be engaged in dialogue
 Search handouts
 Contact the professor with
questions or issues
7
Suggestions for Success, cont.
 Analyze similarities and variations in Biblical
ideas of efficient communication
 Show competence in writing enterprise
communications, together with letters,
memorandums, and studies
 Show a radical data of excellent
grammar, punctuation, and mechanics
 Acknowledge variations in intercultural
communication
eight
Course Aims
 Develop an efficient oral presentation, together with
the preparation of PowerPoint slides and a
assembly agenda
 Develop efficient listening expertise
 Clarify the significance of Emotional Intelligence
when speaking with others.
 Develop a framework for career-long
skilled pursuits, together with the preparation
of a resume and utility letter; letters of
employment; and a LinkedIn profile
9
Course Aims, contd.
 Welcome to Unit One. In Unit 1, we are going to focus on
how our interpersonal relationships play a big
position in our day-to-day communication. Our
interpersonal relationships embody the best way we
work together these folks we come into contact with.
In coping with others, we should be credible in
our communication. It will be significant that we additionally
acknowledge and respect variations in cultures
and values that have an effect on enterprise communication.
 Let’s get began.
10
Introduction
 Credibility of communication
 Interpersonal expertise
 Emotional Intelligence
 Energetic listening course of
 Assembly planning
 Dimensions of tradition and their utility to
enterprise communication
11
Unit Matters
 Clarify the significance of building credibility for
enterprise communication
 Describe the interpersonal communication course of and
boundaries to efficient communication
 Clarify how Emotional Intelligence can influence efficient
interpersonal communication
 Clarify and consider the method of energetic listening
 Describe and reveal approached to planning,
operating, and following up on conferences
 Clarify the key cultural dimensions and the way they
have an effect on communication
12
Unit Aims
 Colossians 2:6-10 and Acts 17:24-28 ought to remind us
that God is with every of us in all that we do and say and,
as Christians, we should always stroll as Christians, treating
everybody based on the ideas of Christ.
 The Lord shall decide the peoples; Decide me, O lord,
based on my righteousness, and based on my
integrity inside me. (Psalm 7:eight New King James
Model)
13
Biblical Basis
 Credibility of communication
 Interpersonal expertise
 Emotional Intelligence
 Energetic listening course of
 Assembly planning
 Dimensions of tradition and their utility to
enterprise communication
14
Lecture Matters
 It’s your popularity for being reliable.
 It’s the diploma to which others imagine or belief in
you.
 Your purpose ought to be to achieve belief or credibility
from colleagues, shoppers, clients, and different
contacts.
15
Lecture – What’s Credibility
 Competence
 The data and expertise wanted to perform enterprise duties,
method enterprise issues, and get a job executed
 Caring
 Understanding the pursuits of others, cultivating a way of
neighborhood, and giving to others and exhibiting generosity
 Character
 A popularity for staying true to commitments made to
stakeholders and adhering to excessive ethical and moral
values
16
Lecture – Three Parts of
Credibility
 Establishing credibility means that you can
talk extra simply and extra influentially.
 Credibility results in much less resistance from others,
an elevated willingness to cooperate, and a
lowered probability of miscommunication.
17
Lecture – Credibility and Improved
Work Outcomes
 The method of sending and receiving verbal
and nonverbal messages between two or extra
folks
 Entails the trade of simultaneous and
mutual messages to share and negotiate
which means (ideas and emotions that folks
intend to speak to at least one one other) between
these concerned
18
Lecture – Interpersonal Communication
Course of
19
Lecture-Interpersonal Communication
Course of
 One purpose of interpersonal communication is to reach at
shared which means.
 Shared which means is a scenario by which folks concerned
in interpersonal communication attain the identical
understanding about concepts, ideas, and emotions.
 Limitations to shared which means
 Exterior noise
 Inside noise
 Lifetime experiences
20
Lecture – Shared That means
 Speaking successfully includes
 understanding feelings
 managing feelings to serve targets
 empathizing with others
 successfully dealing with relationships with others
 Emotional Hijacking
 A scenario by which feelings management our conduct
inflicting us to react with out considering
21
Lecture – Emotional Intelligence
 Self-awareness
 The muse for emotional intelligence
 Entails precisely understanding your feelings as they happen
and the way they have an effect on you
 Self-management
 The “skill to make use of consciousness of your feelings to remain versatile
and to direct your conduct positively”
 Entails the self-discipline to carry off on present urges to satisfy long run intentions
 Entails responding productively and creatively to emotions of
self-doubt, fear, frustration, disappointment, and nervousness
22
Lecture – 4 Parts of
Emotional Intelligence
 Empathy
 The “skill to precisely choose up on feelings in different
folks and perceive what is actually happening with
them”
 Relationship administration
 The “skill to make use of your consciousness of feelings and
these of others to handle interactions efficiently”
 Ideas for relationship administration: adapting
communication to the popular kinds of others and
guaranteeing civility within the office
23
Lecture – 4 Parts of
Emotional Intelligence, cont.
Lecture – Energetic Listening
Energetic Listening
 “An individual’s willingness
and skill to listen to and
perceive”
Parts of Energetic
Listening
 Paying consideration
 Holding judgement
 Reflecting
 Clarifying
 Summarizing
 Sharing
24
Lecture – Limitations to Efficient Listening
 Lack of time
 Lack of endurance and
consideration span
 Picture of management
 Communication
know-how
 Concern of unhealthy information
 Defending
 “Me too” statements
 Giving recommendation
 Judging
25
 Set expectations and comply with the agenda.
 Encourage participation and expression of
concepts.
 Construct consensus and a plan of motion.
 Shut the assembly.
26
Lecture – Working Efficient Conferences
Lecture – Varieties of Conferences
Coordination conferences
 Primarily give attention to
discussing roles, targets,
and accountabilities
Downside-solving assembly
 Usually contain
brainstorming about how
to handle and clear up a
specific work downside
27
Lecture – Agenda and Assembly Minutes
Agenda
 Ought to embody:
 Date/time of assembly
 Location
 Agenda gadgets
 Time frames
 Members/roles
 Objectives/anticipated outcomes
Assembly Minutes
 Parts embody:
 Date and time
 Staff members current
 Assembly roles
 Key choices
 Motion gadgets and deadlines
28
 Begin the assembly with social chat.
 Begin with a contentious Question Assignment.
 Ask “what do you concentrate on” questions.
 Be certain every workforce member is concerned.
 Articulate views exactly.
 Take minutes in actual time.
 Focus in your teammates and keep away from
multitasking.
 Use video when attainable.
29
Lecture – Conducting Efficient Digital
Conferences
 We view different cultures as having worth and
reliable and legitimate views when interacting in
enterprise transactions.
 We keep away from ethnocentrism.
30
Lecture – Respect, Acknowledge, and
Admire Cultural Variations
 Individualism vs. collectivism
 Excessive energy distance vs. low energy distance
 Lengthy-term vs. short-term orientation
 Uncertainty avoidance
 Masculine vs. femininity
31
Lecture – Cultural Variations
 Set up belief and present empathy.
 Undertake a learner mind-set.
 Construct a co-culture of cooperation and innovation.
 Keep away from communication blunders throughout enterprise
transactions.
32
Lecture – Advantages of Cross-Cultural
Work Relationships
 To recap, we ought to be credible in our
communications. To be efficient, all events in
the communication course of will need to have belief in
one another and reveal mutual respect,
no matter variations in tradition and values.
33
Unit Recap
 Full studying assignments
 Full writing assignments
 Reply dialogue questions
 Full unit quiz
34
What’s subsequent?
Cardon, Peter W. (2018). Business Communication Creating
leaders for a networked world four
th ed. New York: McGraw Hill
Schooling
35
References

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