Posted: September 12th, 2022

Balanced Scorecard

ACC & ACF 3200
Group Project

The Salvation Military
The Salvation Military is a well-established Christian charity that has operated in Australia for
over 140 years. Internationally they provide applications and providers in additional than 130 nations –
bringing hope, help and compassion to folks dealing with hardship and injustice. They’re a
giant and sophisticated organisation that present very useful providers to the neighborhood,
notably within the areas of aged care, homelessness, employment, drug and alcohol, catastrophe
restoration and emergency reduction, youth providers, and household and home violence.
The Salvation Military depend on numerous sources of revenue with the intention to present their myriad of
neighborhood providers. One important supply of such revenue is Salvos Shops which operates a
nationwide community of alternative retailers (op retailers) or thrift shops, that promote new and secondhand donated objects to the general public. These are bodily shops and there are 352 at present in
Australia.
Problem:
Earlier than COVID-19 hit in early 2020, The Salvation Military had been already seeing the necessity to
take into account ecommerce alternatives for his or her thrift shops. The arrival of COVID-19 in
Australia led to many modifications to this key revenue-generating space of the organisation, the place
in a number of states, lockdowns had been imposed and different restrictions which impacted shops and
their operations. This additionally led to a higher urgency in the necessity to implement an ecommerce
technique on this space.
In 2020, The Salvation Military launched an up to date eCommerce technique to quick observe
eCommerce progress (see beneath and on Moodle). This recognised extra income
alternatives for Salvos Shops as they might capitalise off the rise in Australians
participating in on-line purchasing throughout this time and past. One other advantage of this method is
that it will enable for higher buyer attain, in that prospects in much less resourced or distant
areas of Australia would have higher entry to high quality second hand objects via the
alternative to buy objects on-line for the primary time – the place postage for objects are charged
at a flat charge and closely subsidised for these areas. An extra motivation for this initiative
pertains to getting extra folks into jobs – job creation – and offering their folks with higher
digital abilities. Salvos Shops at present have 1,500 staff and 10,000 volunteers.
This mission will focus particularly on Salvos Shops, and particularly, on the adoption of this
eCommerce technique. We are going to deal with their on-line initiatives, as per their eCommerce
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technique and the alternatives that a web-based gross sales channel can provide along with their
bricks-and-mortar shops. Lucas Ferrier is the eCommerce Supervisor for The Salvation Military
has been concerned within the improvement of this genuine pupil mission, and he has indicated
key problem they face, is in figuring out their ‘efficiency’ in these initiatives.
Significantly in understanding methods to measure, report and talk on their social and
environmental affect to their stakeholders.
As third yr accounting college students at Monash Enterprise College, you have got the chance to
Help The Salvation Military. You are able to do this by analysing their enterprise and creating for
them a efficiency measurement system (balanced scorecard) that may talk their
key non-financial and monetary efficiency metrics to their stakeholders on measures that
are essential to the success of their eCommerce technique in relation to Salvos Shops. In
addition to this, as per their Influence Report, The Salvation Military recognise the significance of
speaking their efficiency in methods which can be each efficient and complex. Your
group is requested to think about two inventive ways in which Salvos Shops can successfully talk
their ecommerce efficiency and affect to their stakeholders.
Your group have been tasked with getting ready a report for the eCommerce Supervisor, Lucas
Ferrier and the Board of Administrators of The Salvation Military and Senior Managers of Salvos
Shops. The next info might be a helpful foundation of your report as they supply you
with the foundational information of the organisation.
o The Salvation Military web site: https://www.salvationarmy.org.au/about-us/
o Annual Report 2021: See Moodle
o Influence Report 2021: See Moodle
o eCommerce technique (Confidential Inner Doc)*
o Case research video offering an summary of Salvos Shops on-line answer:
https://drive.google.com/file/d/1iqjyuKaA-jzut1-
JAGx1v9UQrDvMffNO/view?usp=sharing
 These paperwork might be accessed via the project tab on Moodle.
 The confidential inner paperwork above should be handled with the identical
professionalism and confidentiality as anticipated of knowledgeable accountant. They
are to not be shared or uploaded to any website below any circumstance. * Please
additionally notice that the eCommerce technique reveals a number of key actions and initiatives,
given this it’s okay for every group to deal with what they really feel are the important thing (most
essential) initiatives for the event their BSC and different necessities.
 The goal of this mission is to make use of your information of administration accounting to help
Salvos Shops within the improvement of their efficiency administration system
incorporating their new eCommerce technique.
Tasks which can be of top quality, produce helpful and related strategic recommendation, make
a singular contribution and help within the communication of related and inventive concepts
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might be shared with The Salvation Military within the goal of aiding their organisation
improve their efficiency administration. Teams might be requested for permission to
share their work and people whose work is shared will obtain formal
acknowledgement from the CE and/or The Salvation Military on their excessive
achievement of the supply of this strategic recommendation. As much as four glorious high quality
assignments might be chosen for this goal.
Process:
Utilizing the data offered by The Salvation Military’s eCommerce technique and different
paperwork, your group is requested to supply a report the place you design a Balanced Scorecard
(BSC) for Salvos Shops incorporating their eCommerce technique.
In your report clearly full every of the necessities beneath:
a. Briefly describe to the eCommerce Supervisor, Board of Administrators and Senior
Managers why and the way a BSC may help Salvos Shops realise their eCommerce
technique (embody related references to the BSC literature).
b. In designing the BSC for Salvos Shops, point out four or 5 related scorecard
Views.
In every Perspective point out two fundamental targets for every and not less than two
related monetary and/or non-financial efficiency measures for every
goal (due to this fact, every perspective of the BSC ought to have not less than four
efficiency measures). In doing this, pay explicit consideration to the
improvement of related social and environmental measures, the significance of
that are mentioned above.
On this course of additionally take into consideration the division of lag (output measures) and lead
(predictive measures/drivers of efficiency) indicators whereas devising your
scorecard.
This BSC must be offered as a inventive visible illustration (1 web page).
c. Following this, present a written description of the BSC that you’ve got
developed for the eCommerce Supervisor, Board of Administrators and Senior
Managers together with a justification for every of your chosen efficiency
measures and a sign as as to if they’re lag or lead measures (guarantee
you present a really transient definition of lag and lead for the good thing about board
members).
d. Organisations usually discover it difficult to successfully talk their
efficiency and affect to the general public and their stakeholders. We are able to see that
The Salvation Military already undertake some efficient methods to speak what
they do via story telling and thru their Influence Report.
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Take into consideration the measures that you just developed in your scorecard and supply
two examples of how through which the non-financial measures you have got developed
might be offered in an efficient and inventive option to stakeholders to convey the
outcomes, or efficiency of their eCommerce initiatives.
Necessary Notes:
 There may be one alternative to ask for extra info or clarification from Lucas Ferrier
who’s the eCommerce Supervisor for the Salvation Military
https://www.linkedin.com/in/lucasferrier/ to reply any questions to help your
mission. There might be a hyperlink on Moodle to submit any questions for Lucas. These
questions should be posted previous to Thursday eighth of September on Moodle and
the Chief Examiner of the unit (Affiliate Professor Carly Moulang) will ahead
all related inquiries to Lucas to reply in a stay Zoom on Friday ninth September
– additional particulars and affirmation of time might be posted on Moodle nearer to this
date. Throughout this Zoom college students are additionally inspired to ask Lucas any additional
questions throughout this time. This is a chance to ask any particular questions that
can’t be answered by an in depth Assessment of the supplies offered. These questions
ought to help teams with offering related studies. I extremely encourage all college students
to attend this particular Zoom.
 You’re extremely inspired to do a little analysis on BSC and not-for-profit and social
efficiency measures, nonetheless, watch out to make use of this analysis to tell your personal
ideas and group work and to not plagiarise the work of others.
 Remember to reference appropriately all through your report. Harvard referencing is
required. If you’re unsure you could wish to seek advice from:
https://www.monash.edu/rlo/dwelling and https://www.monash.edu/rlo/research-writingassignments/referencing-and-academic-integrity/citing-and-referencing and Harvard –
Citing and referencing – Topic guides at Monash College
 It is crucial that you just present authentic visible illustrations inside your report. It’s
not acceptable to repeat and paste any Google photographs and so on. into your report as this can
exhibit that you haven’t understood the context of the organisation and its
working setting. Bear in mind this mission is asking you to behave as strategic advisers
to an exterior shopper, your skilled status is a crucial part of your
work.
 All initiatives might be run via Turnitin software program that may point out the identical or related
items of labor.
 For report formatting seek advice from : https://www.monash.edu/rlo/assignmentsamples/business-and-economics/business-and-economics-report-writing You want
to format your mission within the type of a Enterprise Report.
 One group member is to submit the group project solely on behalf of the group.
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Phrase restrict: 2,500 phrases for teams of three and a pair of,900 phrases for teams of four*. All college students are
to type teams of three of their tutorial class and teams of four will solely happen within the cases of
1 or 2 remaining college students and not using a group in every class.
Phrase rely additionally excludes the duvet web page, desk of contents, one-page BSC illustration and
reference checklist.
Penalties will apply if studies go over the phrase restrict (there isn’t a 10% leniency and so on).
Each submission wants to put in writing their last phrase rely on the duvet web page of their report
(much less the BSC illustration, cowl web page, desk of contents and reference part). Failure to
achieve this will lead to a penalty as indicated within the marking information.
The next information offers a sign of how your report might be marked:
Glorious Good Weak Not
Passable
a. BSC Dialogue: Consideration might be
given to the fluency of the argument for
a BSC for Salvos Shops and the extent to
which it’s convincing, constant, wellwritten and references applicable
sources and the way it will Help to attain
their eCommerce technique.
10 6 four zero
b. Illustration of BSC – the illustration is
clear, complete and inventive.
10 6 four zero
c. Identification of four – 5 related BSC
Views and identification of two
related targets for every
perspective guaranteeing the inclusion of
some social and environmental
targets (eight – 10 targets in whole).
These views and targets can
be recognized in your BSC illustration as
per requirement b) or type a part of
requirement c) of your report.
12 eight 5 zero
d. For every goal present a
description and justification for every of
the efficiency measures developed
within the BSC (16 – 20 measures in whole).
20 12 eight zero
e. Consideration might be given to the
high quality and creativity of the examples
generated within the methods through which to
successfully current non-financial
measures to key stakeholders
indicating the outcomes or success of
their eCommerce technique.
10 6 four zero
Different Necessities:
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Basic report look, spelling
and so on., high quality checklist of references,
adherence to phrase restrict. Phrase restrict
proven on first web page of report.
eight 5 three zero
Group Project Whole Marks / 70
Scaled to a mark / 20
Feedback: (non-compulsory)
Reflection and teamwork Peer
Assessment (Particular person):
Completion and submission of
Teamwork Peer Assessment and
particular person reflection doc.
(Marking information beneath)
/ 5
Teamwork Assessment for group project*
Private
Reflection
Marks Exemplary
5 – 6
Passable
three – four
Unsatisfactory
zero – 2
Feedback
regarding
learnings from
group work
together with
dialogue of
strengths and
weaknesses and
what might be
improved on in
the longer term;
Cohesion e.g.
correct, concise
language.
Dialogue flows
logically
and is of
applicable
size
/ 6 Addressed the
three fundamental queues
with concepts
related and
clearly acknowledged.
Work is straightforward to
learn, logical and
flows easily.
Work
presentation of a
top quality and
spelling
and/or
grammatical
errors nearly
non-existent.
Addresses some
of the three
fundamental queues.
Concepts are
principally related
and clearly
acknowledged.
Work usually
flows easily
however was a bit
transient (or
‘wordy’) in
locations. Work
presentation is
passable.
Solely minor
spelling and/or
grammatical
errors.
Concepts are
insufficient with
logical
inconsistencies,
writing is
disjointed and
does
not circulate
easily. Work
suffers from
frequent
grammatical and
spelling errors.
Not offered
in knowledgeable
method.
Self and Peer
Assessments
/four
Whole
Scaled
/10
/5

*The doc for that is on Moodle – it’s known as ‘Teamwork Assessment doc’; in
this doc you will notice the three questions this marking rubric is referring to.
Every group member wants to finish this job and submit this doc individually to
their project through a person teamwork Assessment hyperlink in Moodle. It’s due on the identical
time because the group project.
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Copyright Warning:
All supplies produced for instructing this course of research, together with all lectures and any supplementary supplies are protected by
copyright. You’re permitted to make use of these supplies solely on your private research and analysis. Use of the supplies for some other
functions, together with sale of lecture notes, with out the categorical permission of the copyright proprietor, might infringe copyright. The
copyright proprietor might take motion in opposition to you for infringement.

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