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Posted: September 2nd, 2022
Explain the role of knowledge management systems
Anatomy homework Help
Directions
Select ONE of the eventualities under (A or B):
State of affairs A
You’re the enterprise proprietor of a neighborhood small engine restore store, and you’ve got been serious about implementing a knowledge management system on your customer support technicians. You’re serious about this as a result of there have been occasions when one of your technicians knew find out how to repair sure engine issues and others didn’t. Offering a central knowledge repository might Help share troubleshooting and restore knowledge amongst your technicians.
State of affairs B
You’re the enterprise proprietor of a neighborhood cleansing service, and you’ve got been serious about implementing a knowledge management system on your cleansing technicians, particularly for people who troubleshoot and clear up cleansing issues comparable to eradicating sure carpet and water stains or addressing mildew and deciding on the correct instruments and merchandise to make use of for different varieties of cleansing points. You’re serious about this as a result of there have been occasions when one of your cleansing technicians knew find out how to correctly clear carpets and others didn’t. Offering a central knowledge repository might Help share cleansing knowledge amongst your cleansing technicians.After you selected your situation (A or B), compose a paper in response to the following gadgets:
Explain the role of knowledge management systems.
Explain what is supposed by professional systems.
Explain what is supposed by content material management systems.
Talk about how the enterprise in the chosen situation may benefit from an professional system and a content material management system and supply two examples for every sort of system. Speak about how an professional system and a content material management system might Help the enterprise in the chosen situation. Give two examples of every sort of system.
Speak about how enterprise intelligence might Help the enterprise in the chosen situation and provides two examples of these advantages.
Talk about how the enterprise in the chosen situation may benefit from enterprise intelligence and supply two examples of these advantages.
Talk about how the enterprise in the chosen situation can use social media to not solely get hold of info and knowledge however to share it as properly, and supply two examples of how the enterprise would possibly use social media info systems.
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