Posted: May 1st, 2022

Remarkable Gaming Company is looking to develop an e-Commerce platform to sell

Request for Proposal
Remarkable Gaming Company
The Playbox Program
Subject Date: Jan 27, 2022
Due Date: Might 5, 2022
1. RFP Overview
Remarkable Gaming Company is looking to develop an e-Commerce platform to sell its Playbox gaming consoles on-line. Two variations of the gaming console can be bought: the next finish Platinum Bundle and the Normal Bundle. In further to the two separate packages being provided on-line on the market, we wish to supply a financing program the place the customer is provided a zero% curiosity installment mortgage at a set month-to-month fee for 24 months. We consider that by providing this financing, we will appeal to extra purchasers of our gaming consoles. The variations between the two packages are proven under:
Platinum Bundle Normal Bundle
CPU Four Zen Processors (Eight-core every) 2 Quad Core processor (Four-cores every)
Reminiscence 16 GB DDR6 Eight GB DDR6
Storage 2 Terabyte SSD 1 Terrabyte SSD
GPU three.5 Ghz 2.Eight GHz
On-line Subscription 2 years 1 12 months
Value $899 $699

The Platinum bundle is geared towards critical avid gamers whereas the usual bundle is an entry degree bundle for many customers who’re informal avid gamers or first-time consumers.
We consider the marketplace for on-line video games is rising particularly for first time avid gamers and for skilled skilled avid gamers. As well as, with the expansion of e-Sports activities, we consider there can be an improve in demand for the upper finish Platinum Bundle console. We’re uniquely place within the gaming console business to profit from the anticipated rise within the gaming business as our consoles are appropriate with all software program video games available on the market.
Remarkable Gaming Company is a producer and software program firm for the gaming consoles solely. We at present have a US and an Worldwide patent for our gaming consoles each for the and our proprietary software program which permits any video games to be performed on our console. We’re a US firm headquartered in Palo Alto, California and we develop our software program at our headquarters. At present we’ve got 200 staff of which 100 are software program engineers. The opposite staff embrace customer support representatives, gross sales, product administration, undertaking administration, threat, operations, high quality management, finance and administration personnel. Our market is solely the US at present however we wish to increase to different worldwide markets sooner or later. We now have suppliers for the sport console elements in three international locations, China, Korea and Taiwan. We additionally use an organization in China to assemble the elements, bundle and ship direct to headquarters the place we hold warehouse the stock. We at present solely sell instantly at gaming occasions, by way of distributors who in flip sell to their clients and thru our customer support middle. Customer support middle can solely take the orders over the cellphone at present which limits our gross sales quantity.
The interior programs we’ve got at Remarkable Gaming Company are:
• We now have an stock administration system name IMS which retains observe of our stock of gaming console provides in our warehouse at our headquarters. IMS additionally tracks the elements from the suppliers and the entire variety of assembled consoles prepared to be shipped.
• We now have a buyer relationship administration system referred to as CRM that retains observe of our clients info at present. This info contains clients identify, handle, e mail, nation, cellphone. Clients delivery, billing and bank card info is additionally saved (with clients approval) for future purchases.
• We now have a finance system referred to as FS that hold tracks of our prices for the consoles based mostly on costs of the part elements and the retail costs we sell to clients. FS calculates our revenue (or loss) for every unit bought actual time.
• We now have customer support system referred to as CSS that is used to report calls from clients who name in about any points or want Help. CSS work instances are created by our customer support brokers, logged and tracked. These work instances are assigned to the best personnel within the firm to deal with till they’re accomplished.
• We now have a human useful resource system referred to as, HCM that retains observe of all of our staff, their efficiency score, job perform and different private info.
It is anticipated in your proposal that you just design the brand new e-Commerce platform that is built-in with our present platforms above: IMS, CRM, FS, CSS and HCM.
All questions on this Request for Proposal (RFP) might be directed to our firm consultant:
Steven Pae
Senior Vice President
The Remarkable Gaming Company
Smp2094@nyu.edu
All communications can be performed through a e mail solely.

Necessities
The next are the enterprise requirement for this RFP:
• An ecommerce website, nicely designed and intuitive that enables clients to see the two gaming console packages for buy.
• The flexibility for the shopper to buy a number of models of each consoles if wanted.
• The flexibility for the shopper to add models to a procuring cart and checkout.
• Upon checkout, the shopper enters his/her contact info, delivery info.
• Select delivery choices together with floor, 2 day or subsequent day expedited delivery for further price.
• The flexibility for the shopper to pay through bank card or select financing.
• If the shopper chooses financing and the shopper is permitted for financing, the shopper should present the financial institution info to setup the month-to-month automated funds. (24 fastened month-to-month funds at zero% rate of interest).
• The flexibility for the shopper to setup an account utilizing his/her e mail to see buy historical past, standing of supply and if financing, progress of the month-to-month fee to complete fee required.
• The flexibility for the shopper to name or chat our customer support middle for any questions concerning the buy or his/her account. Chat is a brand new system and should be a part of the e-Commerce platform.
• Capacity for the shopper to return the tools inside 30 days for a refund excluding delivery prices; no returns are allowed after 30 days.

The next our Operational and System Integration Necessities:
• When clients choose to buy a console, the stock administration system, IMS, is checked to guarantee there is sufficient provide of the consoles. If there isn’t sufficient provide in our warehouse, we verify the stock in our meeting plant in China after which we request a cargo is made instantly from China to the shopper. Common shipments are made month-to-month from China to our native warehouse. As soon as a bought is made by the shopper on the brand new e-Commerce platform the IMS system is up to date to replicate the lower in stock. Relying on how nicely we sell the models, we might have to improve our common shipments to the US from China as delivery instantly to the shopper from China is costly. A month-to-month report is required to verify stock ranges in our warehouse, stock in China and to hold observe of what number of shipments have been made instantly from China to the shopper.
• When clients checkout and create an account, the CRM system is up to date with a report of the brand new buyer. This report will even be linked to all transactions that the shopper has made on the e-Commerce website and customer support requests.
• The FS system is up to date to hold observe of the retail promoting price, the price of the stock for every unit and models bought as clients buy consoles. It additionally calculates an actual time revenue and loss (P&L). A month-to-month report is required to present month-to-month P&L from all of the gross sales.
• The CSS system wants to be up to date with customer support calls and if the shopper additionally makes use of the brand new chat function to contact us. CSS will create a brand new report to observe that chat session as nicely. A month-to-month report is required to perceive all customer support calls, period for every name, and motive.
• The HCM system is used to hold observe of the customer support agent that labored with the shopper and resolved the difficulty for the shopper.

The next are the technical requirement for this RFP:
• The brand new e-Commerce website should be simple to navigate and nicely designed
• The brand new e-Commerce website should even be designed and rendered correctly for cell tablets and telephones.
• The e-commerce website should be in a position to deal with 1 million clients day by day and up to 100,000 clients utilizing the location concurrently at varied levels of the acquisition transaction.
• The positioning should be obtainable 24×7 with complete availability time of 99.9% uptime.
• All information concerning the buyer and their buy transaction should be encrypted, safe and back-up nightly.
• Financing by way of a financial institution should be performed inside 2 minutes. Financing requires a credit score verify on the shopper. Clients might be denied financing if their credit score scores are low. If denied financing, the shopper can decide to buy utilizing a bank card. Financing and the way it is built-in with a financial institution or different financing supplier want to be included within the proposal.

RFP Response
The next are anticipated in your proposal:
• Describe your organization and why you’re the finest match for constructing this e-Commerce platform.
• Analysis into the gaming market and why promoting on-line is a successful technique.
• Develop a buyer journey stream on how clients go surfing and make a purchase order. As well as, present:
o Buyer buy journey together with financing
o Buyer return journey – returning the tools
o Customer support journey – buyer calling and asking for Help to our customer support division. This could embrace each on-line chats and cellphone calls.
• A system diagram outlining the info stream between main system parts. This could embrace:
o Web sites
o Hardware/Databases/Cloud
o All Studies
o Integration to IMS, CRM, FS, CCS and HCM.
o Financing utilizing banks or different financing means
• A high-level undertaking plan displaying the software program improvement life cycle and once we would launch the brand new e-Commerce platform. This plan needs to be a month by month plan beginning in July of 2022 till your projected finish date of system completion, coaching and launch.
• Describe how you’ll present the financing program. How will you do that instantly or by way of a financial institution.
• What programming language and instruments will you utilize to develop the software program. Why did you select these? Describe your programs improvement methodology.
• What or programs platforms can be required?
• What database system will you utilize to retailer the info? Will it’s on the cloud or on premise? What are the info storage necessities? What kind of knowledge will you be storing? Why?
• How will you make sure the system is secure from malware and hacker assaults? How will you guarantee buyer information is safe and personal?
• What innovation and new applied sciences will you incorporate in your resolution?
• How would you localize the e-Commerce system if we launched this platform to different worldwide markets?
• What kind of analytics and experiences can be created so we will measure gross sales, revenue and prices?
• How will you handle constructing this new e-Commerce platform with Remarkable Gaming Company? What is the undertaking governance and undertaking administration construction required?
• What kind of coaching to our personnel and preparation can be required prior to the launce of the e-Commerce website to the market?
• What staffing can be on the undertaking out of your agency and what do you require from the Remarkable Gaming Company by way of individuals, time and sources.
• What are the undertaking dangers and the way will you mitigate them?
• Complete price of the work and the way you calculated the prices. Describe all of the parts of your pricing construction and justify the price.

RFP Response Format
• Proposals should present an easy and concise description of the answer you’re implementing answering all of the required questions above.
• All submissions are to be a PowerPoint Presentation of 14-17 slides. Appendix is elective however not more than three further pages. Any further attachment or pages please get affirmation type undertaking sponsor.
• Please additionally embrace one further Appendix web page on the finish describing every staff members contribution to the RFP.
• This RFP response is due by Thursday Might 5, 2022. No extensions given.
• Good luck!

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Remarkable Gaming Company Request for Proposal

The Playbox Initiative

Subject Date: Jan 27, 2022

Due Date: Might 5, 2022

1. RFP Overview

Remarkable Gaming Company is looking to develop an e-Commerce platform to sell its Playbox gaming consoles on-line. Two variations of the gaming console can be bought: the next finish Platinum Bundle and the Normal Bundle. In further to the two separate packages being provided on-line on the market, we wish to supply a financing program the place the customer is provided a zero% curiosity installment mortgage at a set month-to-month fee for 24 months. We consider that by providing this financing, we will appeal to extra purchasers of our gaming consoles. The variations between the two packages are proven under: Platinum Bundle Normal Bundle

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