Posted: May 1st, 2022

Remarkable Gaming Company is looking to develop an e-Commerce platform to sell its Playbox

Request for Proposal
Remarkable Gaming Company
The Playbox Program
Situation Date: Jan 27, 2022
Due Date: Could 5, 2022
1. RFP Overview
Remarkable Gaming Company is looking to develop an e-Commerce platform to sell its Playbox gaming consoles on-line. Two variations of the gaming console can be bought: the next finish Platinum Bundle and the Commonplace Bundle. In extra to the two separate packages being supplied on-line on the market, we would like to supply a financing program the place the customer is supplied a zero% curiosity installment mortgage at a set month-to-month cost for 24 months. We consider that by providing this financing, we are able to entice extra purchasers of our gaming consoles. The variations between the two packages are proven beneath:
Platinum Bundle Commonplace Bundle
CPU Four Zen Processors (Eight-core every) 2 Quad Core processor (Four-cores every)
Reminiscence 16 GB DDR6 Eight GB DDR6
Storage 2 Terabyte SSD 1 Terrabyte SSD
GPU three.5 Ghz 2.Eight GHz
On-line Subscription 2 years 1 12 months
Worth $899 $699

The Platinum package deal is geared towards severe players whereas the usual package deal is an entry stage package deal for many customers who’re informal players or first-time patrons.
We consider the marketplace for on-line video games is rising particularly for first time players and for skilled skilled players. As well as, with the expansion of e-Sports activities, we consider there can be an improve in demand for the upper finish Platinum Bundle console. We’re uniquely place within the gaming console trade to profit from the anticipated rise within the gaming trade as our consoles are suitable with all software program video games in the marketplace.
Remarkable Gaming Company is a producer and software program firm for the gaming consoles solely. We presently have a US and an Worldwide patent for our gaming consoles each for the and our proprietary software program which permits any video games to be performed on our console. We’re a US firm headquartered in Palo Alto, California and we develop our software program at our headquarters. Presently we’ve 200 staff of which 100 are software program engineers. The opposite staff embody customer support representatives, gross sales, product administration, mission administration, danger, operations, high quality management, finance and administration personnel. Our market is solely the US presently however we would like to broaden to different worldwide markets sooner or later. We now have suppliers for the sport console elements in three nations, China, Korea and Taiwan. We additionally use an organization in China to assemble the elements, package deal and ship direct to headquarters the place we maintain warehouse the stock. We presently solely sell instantly at gaming occasions, via distributors who in flip sell to their prospects and thru our customer support heart. Customer support heart can solely take the orders over the telephone right this moment which limits our gross sales quantity.
The interior programs we’ve at Remarkable Gaming Company are:
• We now have an stock administration system name IMS which retains monitor of our stock of gaming console provides in our warehouse at our headquarters. IMS additionally tracks the elements from the suppliers and the whole variety of assembled consoles prepared to be shipped.
• We now have a buyer relationship administration system known as CRM that retains monitor of our prospects data right this moment. This data consists of prospects identify, tackle, electronic mail, nation, telephone. Clients transport, billing and bank card data is additionally saved (with prospects approval) for future purchases.
• We now have a finance system known as FS that maintain tracks of our prices for the consoles based mostly on costs of the element elements and the retail costs we sell to prospects. FS calculates our revenue (or loss) for every unit bought actual time.
• We now have customer support system known as CSS that is used to report calls from prospects who name in about any points or want Help. CSS work circumstances are created by our customer support brokers, logged and tracked. These work circumstances are assigned to the appropriate personnel within the firm to deal with till they’re accomplished.
• We now have a human useful resource system known as, HCM that retains monitor of all of our staff, their efficiency score, job perform and different private data.
It is anticipated in your proposal that you just design the brand new e-Commerce platform that is built-in with our current platforms above: IMS, CRM, FS, CSS and HCM.
All questions on this Request for Proposal (RFP) will be directed to our firm consultant:
Steven Pae
Senior Vice President
The Remarkable Gaming Company
Smp2094@nyu.edu
All communications can be completed through a electronic mail solely.

Necessities
The next are the enterprise requirement for this RFP:
• An ecommerce website, effectively designed and intuitive that permits prospects to see the two gaming console packages for buy.
• The power for the shopper to buy a number of items of each consoles if wanted.
• The power for the shopper to add items to a purchasing cart and checkout.
• Upon checkout, the shopper enters his/her contact data, transport data.
• Select transport choices together with floor, 2 day or subsequent day expedited transport for further price.
• The power for the shopper to pay through bank card or select financing.
• If the shopper chooses financing and the shopper is authorized for financing, the shopper should present the financial institution data to setup the month-to-month automated funds. (24 mounted month-to-month funds at zero% rate of interest).
• The power for the shopper to setup an account utilizing his/her electronic mail to see buy historical past, standing of supply and if financing, progress of the month-to-month cost to complete cost required.
• The power for the shopper to name or chat our customer support heart for any questions concerning the buy or his/her account. Chat is a brand new system and should be a part of the e-Commerce platform.
• Capability for the shopper to return the tools inside 30 days for a refund excluding transport prices; no returns are allowed after 30 days.

The next our Operational and System Integration Necessities:
• When prospects choose to buy a console, the stock administration system, IMS, is checked to guarantee there is sufficient provide of the consoles. If there isn’t sufficient provide in our warehouse, we test the stock in our meeting plant in China after which we request a cargo is made instantly from China to the shopper. Common shipments are made month-to-month from China to our native warehouse. As soon as a bought is made by the shopper on the brand new e-Commerce platform the IMS system is up to date to replicate the lower in stock. Relying on how effectively we sell the items, we might have to improve our common shipments to the US from China as transport instantly to the shopper from China is costly. A month-to-month report is required to test stock ranges in our warehouse, stock in China and to maintain monitor of what number of shipments had been made instantly from China to the shopper.
• When prospects checkout and create an account, the CRM system is up to date with a report of the brand new buyer. This report can even be linked to all transactions that the shopper has made on the e-Commerce website and customer support requests.
• The FS system is up to date to maintain monitor of the retail promoting price, the price of the stock for every unit and items bought as prospects buy consoles. It additionally calculates an actual time revenue and loss (P&L). A month-to-month report is required to present month-to-month P&L from all of the gross sales.
• The CSS system wants to be up to date with customer support calls and if the shopper additionally makes use of the brand new chat characteristic to contact us. CSS will create a brand new report to monitor that chat session as effectively. A month-to-month report is required to perceive all customer support calls, length for every name, and cause.
• The HCM system is used to maintain monitor of the customer support agent that labored with the shopper and resolved the difficulty for the shopper.

The next are the technical requirement for this RFP:
• The brand new e-Commerce website should be simple to navigate and effectively designed
• The brand new e-Commerce website should even be designed and rendered correctly for cell tablets and telephones.
• The e-commerce website should be ready to deal with 1 million prospects day by day and up to 100,000 prospects utilizing the positioning concurrently at numerous levels of the acquisition transaction.
• The positioning should be out there 24×7 with complete availability time of 99.9% uptime.
• All information concerning the buyer and their buy transaction should be encrypted, safe and back-up nightly.
• Financing via a financial institution should be completed inside 2 minutes. Financing requires a credit score test on the shopper. Clients will be denied financing if their credit score scores are low. If denied financing, the shopper can decide to buy utilizing a bank card. Financing and the way it is built-in with a financial institution or different financing supplier want to be included within the proposal.

RFP Response
The next are anticipated in your proposal:
• Describe your organization and why you’re the greatest match for constructing this e-Commerce platform.
• Analysis into the gaming market and why promoting on-line is a profitable technique.
• Develop a buyer journey stream on how prospects go surfing and make a purchase order. As well as, present:
o Buyer buy journey together with financing
o Buyer return journey – returning the tools
o Customer support journey – buyer calling and asking for Help to our customer support division. This could embody each on-line chats and telephone calls.
• A system diagram outlining the info stream between main system elements. This could embody:
o Web sites
o /Databases/Cloud
o All Studies
o Integration to IMS, CRM, FS, CCS and HCM.
o Financing utilizing banks or different financing means
• A high-level mission plan exhibiting the software program growth life cycle and after we would launch the brand new e-Commerce platform. This plan ought to be a month by month plan beginning in July of 2022 till your projected finish date of system completion, coaching and launch.
• Describe how you’ll present the financing program. How will you do that instantly or via a financial institution.
• What programming language and instruments will you utilize to develop the software program. Why did you select these? Describe your programs growth methodology.
• What or programs platforms can be required?
• What database system will you utilize to retailer the info? Will or not it’s on the cloud or on premise? What are the info storage necessities? What sort of knowledge will you be storing? Why?
• How will you make sure the system is protected from malware and hacker assaults? How will you guarantee buyer information is safe and personal?
• What innovation and new applied sciences will you incorporate in your resolution?
• How would you localize the e-Commerce system if we launched this platform to different worldwide markets?
• What sort of analytics and studies can be created so we are able to measure gross sales, revenue and prices?
• How will you handle constructing this new e-Commerce platform with Remarkable Gaming Company? What is the mission governance and mission administration construction required?
• What sort of coaching to our personnel and preparation can be required prior to the launce of the e-Commerce website to the market?
• What staffing can be on the mission out of your agency and what do you require from the Remarkable Gaming Company when it comes to individuals, time and assets.
• What are the mission dangers and the way will you mitigate them?
• Complete price of the work and the way you calculated the prices. Describe all of the elements of your pricing construction and justify the associated fee.

RFP Response Format
• Proposals should present a simple and concise description of the answer you’re implementing answering all of the required questions above.
• All submissions are to be a PowerPoint Presentation of 14-17 slides. Appendix is non-compulsory however not more than three extra pages. Any extra attachment or pages please get affirmation type mission sponsor.
• Please additionally embody one extra Appendix web page on the finish describing every staff members contribution to the RFP.
• This RFP response is due by Thursday Could 5, 2022. No extensions given.
• Good luck!

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c Remarkable Gaming Company Request for Proposal

The Playbox Program

Situation Date: Jan 27, 2022

Due Date: Could 5, 2022

1. RFP Overview

Remarkable Gaming Company is looking to develop an e-Commerce platform to sell its Playbox gaming consoles on-line. Two variations of the gaming console can be bought: the next finish Platinum Bundle and the Commonplace Bundle. In extra to the two separate packages being supplied on-line on the market, we would like to supply a financing program the place the customer is supplied a zero% curiosity installment mortgage at a set month-to-month cost for 24 months. We consider that by providing this financing, we are able to entice extra purchasers of our gaming consoles. The variations between the two packages are proven beneath: Platinum Bundle Commonplace Bundle

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