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Posted: May 1st, 2022
Module 05 Discussion – Remaining Calm
Module 05 Discussion – Remaining Calm
There are occasions when a nurse should present look after a shopper who
is agitated and verbally or bodily aggressive. The shopper could
be psychotic, however the nurse should, in every case, stay in management
of his/her personal emotions, and intervene in essentially the most applicable
method.
After watching a phase relating to a violent shopper at Bellevue
Hospital, reply the questions beneath. It’s not essential to critique
the workers within the video, simply consider the way you may reply.
Violent Consumer at Bellevue Hosptial Video
Describe a time when a shopper was impolite or verbally abusive to you.
How did you react?
What expertise had been obligatory to keep up knowledgeable, caring,
therapeutic relationship?
How did you finest talk with this shopper?
What did you be taught from this expertise?
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