Posted: January 28th, 2022

Describe the process for controlling maintenance requests, should all request been handled in same ways essay

maintenance requests, should all request been handled in same ways. (focus on)
Describe the process for controlling maintenance requests, should all request been handled in same ways. (focus on)
Dudu Bhd. is a medium dimension device manufacturing firm situated in the south of Malaysia. The corporate produces a wide range of hand instruments and distributes them below a number of model names to shops. Dudu’s on-line manufacturing Help system was developed in-house and was applied two months in the past. The system runs 24 hours a day in Dudu’s three manufacturing amenities.

Background

Final Wednesday morning, the manufacturing Help system developed an issue. When a report for sure elements was requested to be displayed on the display, the displayed values have been garbled. When she was alerted to the state of affairs, yin yin, Dudu’s IT supervisor, instantly assigned a methods analyst to research the drawback. Yin instructed the analyst, Eric Wu, to resolve the drawback and get the system up and operating as quickly as doable. Eric beforehand labored on two small maintenance tasks for the manufacturing management system, so he was considerably conversant in the utility.

Eric labored all day on the drawback, and by 6:30 p.m., he developed and applied a repair. After verifying that the manufacturing Help system was able to producing right half shows, Eric went house. Early the following morning, Yin known as Eric and two different members of the functions maintenance group to a gathering in her workplace, the place she briefed them on a brand new adaptive maintenance mission for one other high-priority system. She requested them to start work on the new mission instantly.

A number of nights later, the manufacturing management system crashed shortly after midnight. Each time the system was reactivated, it crashed once more. Lastly, round 2:30 a.m., all manufacturing traces have been shut down and third-shift manufacturing employees have been despatched house. The manufacturing Help system lastly was corrected and full manufacturing was restored the following day, however by that point, Dudu had incurred 1000’s of in misplaced manufacturing prices. The reason for the manufacturing Help system crash was recognized as a facet impact of the repair that Eric made to the system.

Duties

1. Is the second manufacturing Help system failure fully surprising?

2. Who’s most guilty for the second system failure?

three. What would possibly Yin have accomplished otherwise to keep away from the state of affairs? What would possibly Eric have accomplished otherwise?

four. Describe the process for controlling maintenance requests, should all request been handled in same ways. (focus on)

5. Define a brand new set of maintenance procedures that can Help Dudu keep away from such issues in the future.

6. As a system analyst, what Eric can do to facilitate future maintenance.

All maintenance requests should be handled in the same method. (discuss)

Describe the process for managing maintenance requests, and whether or not or not all requests should be handled in the same method. (discuss)
Dudu Bhd. is an organization primarily based in Malaysia. is a medium-sized device manufacturing firm primarily based in Malaysia’s south. The corporate manufactures a wide range of hand instruments and sells them to retailers below a wide range of model names. The net manufacturing Help system at Dudu was constructed in-house and launched two months in the past. The system runs 24 hours a day in Dudu’s three manufacturing amenities.

Background

Final Wednesday morning, the manufacturing Help system developed an issue. When a report for sure elements was requested to be displayed on the display, the displayed values have been garbled. When she was alerted to the state of affairs, yin yin

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